As Taco has evolved into a world-class manufacturer, our service has become “customer-centric”-faster and more responsive than at any time in the company’s history.
Traditionally, customer service meant three things at Taco: Manufacturing a high quality product, providing the product at a fair price, and standing behind the product if it ever needed repair.
But with re-engineered management structure and manufacturing processes, Taco customer service took on a broader meaning. Product quality and good pricing remain important, certainly, but you can expect more from Taco today.
- Shorter order lead times. We continue to invest in state-of-the-art equipment to make manufacturing and distribution faster and smoother.
- Greater flexibility in meeting your order needs. We re-structured operation centers and replaced old assembly lines with more efficient and readily-adaptable manufacturing cells
- A “can do” attitude. We’ve given extensive customer service training to every Taco employee you’re likely to come in contact with.
- Company policies that serve your needs. Our same-day shipping policy, order hotline for reps, and product bar coding for our distributors, are some of the steps we’ve taken to ensure that every class of customer—engineer, contractor, distributor or end-user—gets their Taco order faster, more completely and more error-free.